Privacy Policy

Last Updated: 11 September 2026

At ORVIEN, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit or shop on ORVIEN, why we use it, how it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase information

  • Payment-related information

  • Customer support messages

  • Device and browser information

  • IP address

  • Website activity and interactions

  • Cookie and similar technology data

We collect information that you provide directly as well as certain information generated automatically when you use our website.

2. How We Use Your Information

We may use personal information to:

  • Process and confirm orders

  • Arrange delivery

  • Provide order tracking

  • Process payments

  • Manage returns, exchanges, and refunds

  • Respond to customer enquiries

  • Detect and prevent fraudulent or suspicious activity

  • Improve our website, products, and customer experience

  • Maintain website security

  • Understand how customers use our store

  • Send marketing communications where permitted and where appropriate consent has been obtained

  • Meet legal and regulatory obligations

We aim to collect and process only information reasonably necessary for these purposes.

3. Orders and Payments

When you place an order, certain information is required to process your purchase and arrange delivery.

Payments may be handled by third-party payment service providers. These providers may process payment information according to their own privacy and security practices.

ORVIEN does not necessarily directly store complete card or payment credentials processed securely by third-party payment providers.

4. Shopify and Service Providers

Our online store may be operated using Shopify and supported by third-party services necessary to run our business.

We may share relevant information with service providers such as:

  • Ecommerce and website providers

  • Payment processors

  • Delivery and courier companies

  • Order fulfilment providers

  • Customer support services

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud prevention and security services

  • IT and hosting providers

These parties may process information only as necessary to provide their respective services or as otherwise permitted by applicable law.

5. Delivery Partners

To fulfil your order, we may provide delivery partners with information required to complete the delivery, including your:

  • Name

  • Phone number

  • Delivery address

  • Order or shipment details

This information is shared for fulfilment and delivery purposes.

6. Cookies and Similar Technologies

ORVIEN may use cookies, pixels, and similar technologies to operate and improve the website.

These technologies may help us:

  • Keep the website functioning correctly

  • Remember preferences

  • Maintain shopping-cart functionality

  • Understand website traffic

  • Measure store performance

  • Improve customer experience

  • Measure advertising performance

  • Provide relevant marketing where permitted

You may be able to manage or disable certain cookies through your browser or available cookie controls. Disabling some cookies may affect website functionality.

7. Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with ORVIEN and to measure the effectiveness of our marketing.

Depending on your settings, consent, and applicable law, these services may collect information about your device and interactions with our website.

Where required, we will seek appropriate consent before using information for direct marketing or non-essential tracking.

8. Marketing Communications

If you choose to receive promotional messages from ORVIEN, we may send you information about products, offers, or store updates.

You can opt out of marketing communications at any time using an unsubscribe option where provided or by contacting us.

Opting out of promotional communications will not prevent us from sending essential messages relating to your orders or customer-service requests.

9. How We Share Information

We may share personal information where reasonably necessary with trusted service providers involved in operating our store and fulfilling customer orders.

We may also disclose information when necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Protect our legal rights

  • Prevent fraud or misuse

  • Protect customers, ORVIEN, or others

We do not disclose customer information publicly simply because a customer shops with us.

10. International Data Transfers

Some technology, ecommerce, payment, analytics, or other service providers we use may process or store information outside the UAE.

Where personal data is transferred internationally, we aim to handle such transfers in accordance with applicable data-protection requirements and appropriate safeguards.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing orders

  • Providing customer support

  • Maintaining business and transaction records

  • Preventing fraud

  • Resolving disputes

  • Meeting accounting, tax, regulatory, and legal requirements

Retention periods may vary depending on the type of information and applicable requirements.

12. Data Security

We take reasonable organisational and technical measures intended to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Improper disclosure

However, no online system or method of electronic storage can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on applicable UAE law and the circumstances, you may have rights relating to your personal data, including the ability to request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Information about how your data is processed

  • Restriction or stopping of certain processing

  • Deletion where applicable

  • Withdrawal of consent where processing is based on consent

  • Other rights available under applicable data-protection law

Certain requests may be subject to legal exceptions or record-retention requirements.

To make a privacy-related request, please contact ORVIEN through our Contact Us page.

14. Children's Privacy

ORVIEN is intended for general shopping and is not designed to knowingly collect personal information from children who cannot legally provide valid consent.

If you believe a child has provided personal information improperly, please contact us so the matter can be reviewed.

15. Third-Party Links

Our website may contain links to websites or services operated by third parties.

ORVIEN is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, technologies, or legal requirements change.

The latest version will be published on this page with an updated revision date.

17. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact ORVIEN through our Contact Us page.

We will review legitimate privacy requests in accordance with applicable requirements in the United Arab Emirates.