Terms & Conditions

Last Updated: 11 September 2026

Welcome to ORVIEN.

These Terms & Conditions govern your access to and use of the ORVIEN website and any purchase made through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refund Policy.

Please read them carefully before placing an order.

1. About ORVIEN

ORVIEN is an online store offering selected home, lifestyle, décor, gadget, and everyday-use products to customers in the United Arab Emirates.

References to “ORVIEN”, “we”, “us”, or “our” in these Terms refer to the operator of the ORVIEN online store.

References to “you”, “customer”, or “user” refer to anyone accessing our website or purchasing from us.

2. Using Our Website

You agree to use the ORVIEN website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our systems

  • Introduce viruses, malicious software, or harmful code

  • Interfere with the operation or security of the website

  • Copy or misuse website content without permission

  • Submit false or misleading information

  • Place fraudulent or unauthorised orders

We may restrict or suspend access to the website where misuse, fraud, security risks, or violations of these Terms are reasonably suspected.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, colours, features, and other relevant information.

However, minor differences may occur due to:

  • Screen or display settings

  • Photography and lighting

  • Product updates

  • Manufacturing variations

  • Packaging updates

We make reasonable efforts to ensure that information displayed on the website is accurate and not misleading.

Where a material error is identified, we may correct the information and contact affected customers where appropriate.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee availability until the order is successfully placed and accepted.

If a product becomes unavailable after you place an order, we may contact you to offer an appropriate alternative, replacement, refund, or cancellation.

5. Prices

Product prices are displayed on our website in the currency indicated on the relevant page or checkout.

Prices may change from time to time.

The price applicable to your purchase will generally be the price displayed when you complete your order, subject to correction of obvious errors and applicable law.

Any applicable:

  • Delivery charges

  • Taxes

  • Discounts

  • Promotional adjustments

  • Payment-related fees

will be displayed where applicable before the order is completed.

6. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing or technical error occurs, we may contact you before fulfilling the affected order.

Where permitted by applicable law, you may be given the option to proceed at the correct price or cancel the affected order.

Nothing in this section limits consumer rights available under applicable UAE law.

7. Promotions and Discount Codes

From time to time, ORVIEN may offer:

  • Discount codes

  • Bundle offers

  • Limited-time promotions

  • Free-delivery offers

  • Special pricing

Promotions may be subject to separate conditions, including expiry dates, eligible products, minimum order values, or usage limits.

Unless otherwise stated, promotions cannot necessarily be combined.

We reserve the right to withdraw or amend promotional offers where permitted by law.

8. Placing an Order

To place an order, you must provide accurate and complete information required during checkout.

This may include:

  • Your full name

  • Phone number

  • Email address

  • Delivery address

  • Payment information where applicable

You are responsible for checking your order details before completing the purchase.

9. Order Confirmation and Acceptance

After placing an order, you may receive an order confirmation electronically.

Receiving an automated confirmation does not necessarily mean that the order has been dispatched.

An order may be subject to:

  • Product availability

  • Payment verification

  • Fraud or security checks

  • Confirmation of delivery information

We reserve the right to reject or cancel an order for legitimate reasons where permitted by applicable law.

10. Payments

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed through independent third-party payment service providers.

ORVIEN is not responsible for delays caused solely by your bank, card issuer, or payment provider, although we will assist where reasonably possible.

11. Order Verification

For fraud prevention, security, or delivery purposes, we may contact you to verify certain order details.

Failure to provide required verification may delay or prevent order fulfilment where verification is reasonably necessary.

12. Shipping and Delivery

Orders are delivered according to our Shipping & Delivery Policy.

Delivery times shown on the website or provided after purchase are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances including:

  • Courier delays

  • Public holidays

  • Incorrect address details

  • High order volumes

  • Weather conditions

  • Events outside our reasonable control

Customers are responsible for providing accurate delivery details.

13. Failed Delivery

If delivery cannot be completed because:

  • The recipient is unavailable

  • The customer cannot be contacted

  • The delivery address is incorrect or incomplete

  • Access to the delivery location is unavailable

the courier or ORVIEN may contact you to arrange another delivery attempt.

Additional delivery charges may apply where permitted and where repeated delivery attempts are required.

14. Returns, Exchanges and Refunds

Returns, exchanges, defective products, incorrect orders, and refunds are handled according to our Returns & Refund Policy and applicable UAE consumer protection requirements.

Customers should contact ORVIEN before returning a product.

Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under UAE consumer protection law.

15. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us promptly and provide:

  • Your order number

  • A description of the problem

  • Clear photos or videos where appropriate

  • Packaging images where relevant

We will review the issue and provide an appropriate solution in accordance with our Returns & Refund Policy and applicable law.

16. Order Changes and Cancellation

If you wish to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request before processing or dispatch.

Once an order has been processed or dispatched, changes or cancellation may no longer be possible and the applicable returns process may apply.

17. Customer Responsibilities

You are responsible for:

  • Providing accurate personal and delivery information

  • Checking product information before purchase

  • Following product instructions and safety information

  • Using products only for their intended purpose

  • Keeping your account or checkout details secure where applicable

ORVIEN is not responsible for damage resulting from misuse, improper handling, unauthorised modification, or failure to follow relevant product instructions, except where responsibility cannot legally be excluded.

18. Product Safety

Products must be used responsibly and in accordance with any instructions, warnings, or safety guidance provided with the product.

Stop using a product if it appears damaged, unsafe, or defective and contact us where appropriate.

19. Intellectual Property

Unless otherwise stated, website content belonging to ORVIEN, including:

  • Brand names

  • Logos

  • Website design

  • Written content

  • Graphics

  • Product presentation

  • Marketing materials

is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected ORVIEN content without prior permission.

20. Third-Party Content and Links

Our website may contain links to third-party websites, payment providers, social platforms, or other services.

Third-party services operate under their own terms and policies.

ORVIEN does not control independent third-party websites and is not responsible for their content or practices except where responsibility arises under applicable law.

21. Reviews and User Content

If you submit a product review, comment, image, feedback, or other content to ORVIEN, you confirm that:

  • The content is genuine and lawful

  • You have the right to submit it

  • It does not violate another person's rights

  • It does not contain illegal, abusive, or misleading material

Where legally permitted, we may moderate or remove content that violates these requirements.

22. Fraud and Abuse

We may investigate, reject, or cancel orders where there are reasonable grounds to suspect:

  • Fraud

  • Payment abuse

  • Promotion misuse

  • False information

  • Unauthorised transactions

  • Illegal activity

Where necessary, relevant information may be provided to payment providers, authorities, or other appropriate parties in accordance with applicable law and our Privacy Policy.

23. Limitation of Liability

To the extent permitted by applicable law, ORVIEN will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory rights or remedies available to consumers under UAE law.

24. Events Outside Our Control

We will not be responsible for delays or failure to perform obligations caused by circumstances reasonably outside our control.

These may include:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Government actions

  • Telecommunications failures

  • Payment-system interruptions

  • Major courier disruptions

  • Other force majeure events

We will make reasonable efforts to minimise disruption where possible.

25. Privacy

Your personal information is handled according to our Privacy Policy and applicable data-protection requirements.

Please review the Privacy Policy to understand how we collect, use, share, and protect personal information.

26. Changes to These Terms

We may update these Terms & Conditions when necessary due to changes in:

  • Our business

  • Products or services

  • Website functionality

  • Payment or delivery arrangements

  • Applicable laws or regulations

The latest version will be published on this page together with an updated revision date.

Changes will not improperly reduce rights that already apply to completed purchases.

27. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute will be handled in accordance with applicable UAE law and through the competent authorities or courts having jurisdiction, subject to any mandatory consumer rights or dispute-resolution procedures that apply.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

29. Entire Agreement

These Terms, together with the policies referenced on our website, form the terms applicable to your use of the ORVIEN store and purchases made through it, subject to applicable law.

30. Contact Us

If you have questions about these Terms & Conditions, your order, or our services, please contact ORVIEN through our Contact Us page.

For order-related enquiries, include your order number whenever possible.